Telemarketing – effective use of telephone as a sales tool
Telephone Selling Skills
A Two day workshop teaches the telephone sales process and how it is affected by each customer’s particular situation. The skills taught and learned will boost company’s sales and profitability. The seminar participants will pinpoint customer concerns over the phone and determine how their company, product, or service can provide meaningful value to the customer, even in a competitive or saturated market. A direct focus on Banking industry with emphasis on how to make your Bank stand out between other competitors
Outbound Telemarketing Selling Skills seminar is designed to help outbound sales professionals focus on ways to succeed via proven sales processes and telesales tools that deliver improved results. Simple yet effective sales theories are central to this program and are taught in an environment that enables sales professionals to reach customers, increase closing ratios, raise average sale size and improve performance numbers. Various interactive role-plays are used to utilize skills in the participant-driven learning environment. Instructor feedback is provided to all participants so as to allow changes in sales process, habits and other skills to affect sales numbers. Lectures, comprehensive materials, roundtable discussions and fun exercises all function to improve participant success in learning.
Participants in the Telephone Selling Skills training seminar will experience/learn to:
Sample Games, Exercises and Group activities:
Activity 1: (Are you alive ….)
Participants practice using transitions to avoid ling , awkward periods of silence when talking to clients on the phone
Activity 2: (Accentuate the positive …)
Participants learn to let customers know how they will benefit from the way their requests and needs are handled
Activity 3: (Now that’s Rapport …)
Participants read a case study of a client call and identify what the customer service representative did to build a strong rapport with the customer
Activity 4: (Amateur architects …)
Participants practice Open/Closed ended questions techniques with their partners by drawing a house as described by their partners to improve their questioning techniques.
We also help company to setup Telemarketing Team with CRM system.
All our teaching is using Human Senses and It is Non-Script Reading.
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